I lost my registration information
Please use the link 'Recover lost registration information' on this page.
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Will TruePianos work on a low-end computer ?
There is a good chance that TruePianos will work fine on 1 Ghz CPU. The best way to find out how TruePianos performs on your computer is to try the 40 day test version.
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Can I activate TruePianos without internet access ?
TruePianos starting from the version 1.5.0 is serial code based, so the activation works without internet access.
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Does TruePianos work on MacOS Catalina
Yes, it works fine.
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Can I sell my TruePianos license to another person?
We offer this service free of charge from the customer area for this website. You can transfer the license every 6 months. We will grant a faster change, if there is no substantial reason to delay it.
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May I use TruePianos on more than one computer ?
Yes, you can install on reasonable amount of computers for yourself. But you may not install it to your friend's computers. It is also possible to use another model. Please, check our License Agreement for more information.
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How frequently is TruePianos updated and improved ?
On a regular basis. We constantly work to add more content and improve the engine. You are entitled for free updates within one year since purchase, and can extend the term for a reasonable price, which at any time should be less or equal to a half of the retail version price.
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Which 'real' pianos are included in TruePianos ?
It's hard to say, since we use the original material creatively and often combine it to create the best experience. To avoid confusion and comparing of piano module 'A' with real piano 'B' all current and future piano modules will have detached names.
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What is the polyphony of TruePianos?
That highly depends on the module used. If you feel you strike the limit, you can turn on the 'Increased Polyphony' flag on the option screen. Beware, this will also raise the CPU usage. Consult the manual.
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What technology does TruePianos use to produce it's piano sound ?
We combine different technologies at different places, following the 'common sense' rule. Things, that generally work better with sampling - we use samples for, and for the features, where samples make the product less versatile - we use other techniques. We are going to proceed with the same philosophy in the future as well. What-is-what may change inbetween the versions to maintain the best quality and experience of the product.
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I'd really like TruePianos to support feature X, can you add it ?
We would be glad to hear what you like to see in TruePianos.
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Do you offer a boxed version of TruePianos?
Currently we provide TruePianos via electronic delivery only, but we are considering this for the future.
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Does TruePianos work with MUSE Receptor ?
A Receptor build is provided for registered customers in the site customer area.
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I see both 'TruePianos' and 'TruePiano' as names for the product on the website. Which is the correct product name ?
There is no correct name. Call it the way it feels right, we internally call it TruePianos mostly, but not always. During the initial development period betatesters often wrote the product name in alternative ways. Some of the variations to the original name which were used were: 'TruePiano', 'True Piano', 'True Pianos' and 'True'. We thought that enforcement of some particular name wouldn't make much sense, therefore you can reach our web site at: https://www.truepianos.com, https://www.truepiano.com, https://www.true-piano.com and https://www.piano-vsti.com
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I've heard rumors about TruePianos v2.0. When will it be released ?
We've indeed been working on TruePianos v2.0 for quite some time now. It'll be released when we feel it's finished. All existing customers who bought TruePianos v1.x during or after Jan 1 2008 will be eligible for a free update to TruePianos v2.0.
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I've bought TruePianos over a year ago, how can I get access to new updates ?
Currently we're not yet enforcing the 1 year of free updates period. We've decided that all released updates will be made available to all our customers for free for the time being. When we'll start enforcing this period we'll inform all those who it applies to on the all details and the (fair) price related to extending this period with an additional year.
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Are there educational discounts for students and teachers ?
Please contact us through a support form. We decide personal discounts on individual basis. (not available currently while Truepianos is 50% discounted)
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I'm a SONAR customer and my serial is not recognized in the discount form.
Please contact us through a support form. The automatic recognition of serial numbers does not work for all SONAR versions.
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Can press members get a free TruePianos license to write a review ?
If you are a member of the press, contact us for an NFR license.
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The sound is thin or phasey. What have I done wrong?
Please check MIDI routing, that your output MIDI does not go into the TruePianos VSTi twice, and that you are playing in a full stereo. To further enhance the experience from TruePianos you may consider using a Limiter plugin to boost the volume of the playback.
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TruePianos frequenty loses registration information
Please install the latest available TruePianos core version to fix this. This problem started to happen after a certain Windows update for the systems with multiple HDDs.
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